Replacement Policy for Products damaged.
Quantum Lava Pendant don’t break easily while being worn unless it is dropped. If an accidents occurs, you may request for a Replacement Pendant for $70 plus shipping cost of $8.00. You must mail the broken pieces along with a copy of your receipt to: Quantum Science Life Attn: Replacement 2135 Sheridan Road, Suite A Bremerton, WA 98310 To ensure receipt of product, please request for Signed Delivery.
For returns or exchanges:
Please allow 2 to 3 weeks from the time we receive the return, for our warehouse to inspect and process the return. We do understand this may be an inconvenience and we apologize for the delay. With the many CopyCats of our Products Online, we take the steps to inspect every Return & Exchange for Authenticity.
You will receive a full refund for the price of the item and applicable sales tax to the original form of payment for product(s) that are unopened and returned within 10 days of purchase.
Please be aware that you will be responsible for shipping charges.